To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
- You can return up to 10KG of products in one package. If you need to return multiple packages, please get in touch with us at email@example.com
How do I return items that I bought directly via email or phone?
Please get in touch with us via firstname.lastname@example.org to check you are eligible to return your item. Please do not return anything to us without speaking to us first or we will not issue any refunds.
Once approved, we will send you further instructions.
Which items are returnable?
You can return your items within one month of receipt of your shipment.
- They must be in original condition
- The products must be unused
Free gifts or promotional items are not returnable!
Are there any charges for return?
- There are no re-stocking charges for returned items
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping. If you use our Collect Plus service, there is nothing for you to pay when posting the item, but a charge of £6.60 will be deducted from your refund.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.